Terms of Service
FullTable Terms of Service
FullTable.com (https://fulltableapp.com), including all of its related applications, dashboards, or platforms (individually and collectively, the "Website"), is owned and operated by FullTable, Inc. ("FullTable," "we," "us," or "our"). By using, installing, or accessing the Website or Services (as defined below), by signing or clicking to accept these terms or any Subscription Documentation (as defined below) referencing these terms, you agree to be bound by the following terms and conditions (together, these "Terms", or this "Agreement").
If you are using a FullTable Service on behalf of a company, organization, or other entity, then "Client" or "you" means that entity, and you are binding that entity to this Agreement. You represent and warrant that you have the legal power and authority to enter into this Agreement and that, if the Client is an entity, this Agreement is entered into by an employee, agent, or other authorized representative with all necessary authority to bind that entity to this Agreement.
This Agreement includes and hereby incorporates by reference any Subscription Documentation executed between you and FullTable, as well as any policies or exhibits linked to or referenced herein. If you have entered into a separate written agreement with FullTable concerning specific Services, the terms of such agreement control if there is any conflict between the terms of such agreement and these Terms. Please note that we may modify this Agreement as described in Section 15 below.
1. DEFINITIONS.
1.1 "Confidential Information" means code, inventions, know-how, product plans, technical and financial, business, operational, or other information exchanged under this Agreement or learned during the performance of this Agreement, or that is identified as confidential at the time of disclosure or should reasonably be considered confidential based on the circumstances surrounding the disclosure and the nature of the information disclosed.
1.2 "Client Content" means any content, data, or materials uploaded, submitted, or transmitted by Client or its Users through the Services.
1.3 "Services" means the customer engagement and reputation management platform provided by FullTable, including unified inbox for SMS messaging, review management tools, web chat widget, SMS marketing campaigns, text-to-pay functionality, AI-powered auto-reply, contact CRM, team collaboration tools, review analytics, and related features.
2. DESCRIPTION OF SERVICES
FullTable provides a comprehensive customer engagement and reputation management platform for local businesses, including:
- Unified inbox for two-way SMS messaging with customers
- Review management and response tools for Google and Facebook reviews
- Web chat widget that converts to SMS conversations
- SMS marketing campaigns with scheduling capabilities
- Text-to-pay functionality via Stripe integration
- AI-powered auto-reply for automated customer responses
- Contact CRM with tags, notes, and customer database
- Team collaboration tools with assignment and internal notes
- Review analytics and reputation tracking
- Competitor benchmarking and performance insights
- Response templates for quick review replies
- Private feedback collection and analytics
3. ACCOUNT REGISTRATION AND SECURITY
You must create an account to use our services and provide accurate, current, and complete information. You must be at least 18 years old to use our services, or if you are between 13 and 17 years old, you must have parental or guardian consent.
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Restricting access to your account
- Immediately notifying us of unauthorized activity
4. SUBSCRIPTION AND PAYMENT TERMS
4.1 Pricing and Plans. Services are subscription-based starting at $29 per month per business location. This includes all features and unlimited team members at no additional cost.
4.2 Free Trial. New customers receive a 7-day free trial. A valid credit card is required to begin. You may cancel anytime during the trial without charge.
4.3 Billing. Payments are securely processed via Stripe and charged automatically each month. Fees are non-refundable except where required by law.
4.4 Cancellation. You may cancel at any time through your account settings. Cancellation takes effect at the end of your billing cycle.
5. SMS COMMUNICATION AND CONSENT
Our platform uses SMS messages to communicate with customers for service notifications, review requests, marketing campaigns, and customer support. Use of these messaging features requires full compliance with Twilio's Acceptable Use Policy, the Telephone Consumer Protection Act (TCPA), and CTIA Messaging Principles.
5.1 Customer Consent.
- You must obtain explicit, documented consent from each guest before sending any text message.
- Consent cannot be implied from providing a phone number; it must be affirmative.
- You must retain opt-in records for at least three (3) years.
6. THIRD-PARTY INTEGRATIONS
Our platform integrates with third-party services including Google Business Profile and Facebook Business Pages to provide review management and other features. You are responsible for maintaining valid API credentials and complying with Google's and Meta's terms of service and policies.
7. ACCEPTABLE USE
You agree not to use our platform to:
- Send spam or unsolicited messages
- Violate laws or regulations
- Infringe on others' rights
- Disrupt or interfere with our systems
- Reverse engineer or resell our platform
- Compete directly with FullTable using our technology
8. INTELLECTUAL PROPERTY
All software, content, and features are owned by FullTable, Inc. and protected by intellectual property laws. You retain ownership of your data. By using our platform, you grant us a limited license to process and analyze your data solely to operate and improve our services.
9. PRIVACY
Use of our services is subject to our Privacy Policy, which describes how we collect, use, and protect your data. By using our platform, you consent to those practices.
10. DISCLAIMERS AND LIMITATION OF LIABILITY
We make no warranties regarding uninterrupted service, error-free operation, or specific outcomes. To the fullest extent allowed by law, FullTable is not liable for indirect, incidental, or consequential damages, including lost profits or data.
11. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles. Any dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.
12. MODIFICATIONS
We may update these Terms periodically. The "Last Updated" date reflects the most recent revision. Continued use after updates constitutes acceptance.
Last Updated: December 7, 2025