Last updated: December 7, 2025
FullTable, Inc. ("FullTable," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer engagement and reputation management platform and related services.
By using our services, you agree to this Privacy Policy.
We may collect the following personal information:
When you access or use our platform, we automatically collect:
We use collected information to:
We use artificial intelligence and machine learning to provide features such as automated review response generation and intelligent auto-replies. These AI features process your content (review text, customer messages) to generate suggestions and responses. AI processing is done to improve service quality and is not used for automated decision-making that significantly affects your rights.
You have the right to opt out of AI-generated content or request human review of any AI-generated suggestions. Contact us at wesley@fulltableapp.com to exercise these rights.
FullTable uses Twilio to send text messages for service notifications, review requests, marketing campaigns, and customer support communications.
By providing your phone number to a participating business or through our platform, you consent to receive automated, service-related text messages. Marketing messages require separate explicit opt-in consent. Consent is not a condition of purchase.
Consent is collected verbally or digitally and is logged for compliance purposes under the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
You may opt out of SMS messages at any time by replying "STOP" to any message. You will receive a confirmation message and no further texts will be sent (except for critical account-related communications). You may also contact the business directly for assistance.
We retain SMS message logs (including sender, recipient, timestamps, and delivery status) through Twilio, our trusted SMS provider, to ensure system reliability and regulatory compliance. Message content is used for service delivery, customer support, and marketing (with proper consent). All marketing messages require explicit opt-in.
We do not sell or rent your personal information. We may share data in the following circumstances:
All third-party partners are contractually required to handle your information securely and in accordance with applicable data protection laws.
Third-Party Privacy Policies: For information about how Google and Meta handle your data, please review their privacy policies:Google Privacy Policy andMeta Privacy Policy.
We use industry-standard measures to protect your data, including:
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law. We will notify affected users within 72 hours of becoming aware of the breach, where feasible, and provide information about the nature of the breach, the data affected, and steps we are taking to address it.
We retain personal and business data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are based on the type of data and applicable legal requirements.
We retain account information, business profiles, and location data for as long as your account is active. After account termination, we retain this data for up to 90 days to allow for account recovery, then securely delete it unless we are required to retain it for legal or regulatory purposes.
SMS message logs, conversation history, and related communication data are retained for the duration of your account and up to 3 years after account termination to ensure service continuity and compliance with telecommunications regulations.
Opt-in and opt-out records, including consent documentation, are retained for at least three (3) years for compliance with TCPA, CTIA guidelines, and other telecommunications regulations. This includes records of when and how consent was obtained.
Review data, feedback submissions, and related analytics are retained for as long as your account is active and up to 2 years after account termination, unless you request earlier deletion or we are required to retain it for legal purposes.
Payment information is processed securely through Stripe and is subject to their retention policies. We retain billing records and transaction history for 7 years to comply with tax and accounting regulations.
Aggregated usage data and analytics are retained for up to 2 years to improve our services. This data is anonymized and does not identify individual users.
You may request deletion of your personal data at any time by contacting us atwesley@fulltableapp.com. We will honor such requests within 30 days, except where we are required to retain data for legal, regulatory, or legitimate business purposes (such as maintaining transaction records for tax compliance).
We may retain certain data beyond the periods described above when required by law, regulation, court order, or to protect our legal rights. This includes data related to ongoing disputes, investigations, or compliance with government requests.
If you are located in the European Economic Area (EEA), we process your information based on one or more of the following legal bases:
We and our service providers (including Twilio and Stripe) may process and store your data in the United States or other countries. We take steps to ensure that data transferred internationally is protected under appropriate safeguards, such as the EU Standard Contractual Clauses.
Depending on your location, you may have the right to:
To exercise these rights, please contact us using the information provided in Section 15 (Contact Information).
We will respond to your request within 30 days, or as required by applicable law. We may require verification of your identity before processing certain requests.
We use cookies and similar tracking technologies to improve user experience, analyze site performance, and provide personalized content.
You can manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect platform functionality and prevent you from accessing certain features.
Some browsers include a "Do Not Track" (DNT) feature. Currently, there is no industry standard for responding to DNT signals. We do not currently respond to DNT browser signals.
Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 13, we will delete it promptly.
If you are a California resident, you may have additional rights regarding access, deletion, and disclosure of personal information under the California Consumer Privacy Act (CCPA). To submit a request, contact wesley@fulltableapp.com.
We may update this Privacy Policy periodically. The "Last Updated" date at the top reflects the latest version. Continued use of our services after updates constitutes acceptance.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 30 days. For formal data subject requests (access, deletion, etc.), please include "Data Subject Request" in your subject line and provide sufficient information to verify your identity.
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