SMS Consent Policy

Effective Date: October 12, 2025

This policy outlines how FullTable, Inc. ("FullTable," "we," or "us"), on behalf of our client restaurants, obtains and records consent from patrons to send transactional SMS (text) messages related to waitlist notifications and feedback requests. We adhere to all applicable laws and industry best practices governing text communications, including the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices.

By providing their phone number, patrons agree to the FullTable Terms of Service and Privacy Policy, which describe message frequency, opt-out procedures, and data handling. Consent to receive text messages is not required as a condition for dining, reservations, or service.

1. How Consent Is Collected

Consent is collected verbally, in person, at the restaurant's host stand. When a patron requests to be added to a waitlist, the staff member requests the patron's mobile number to initiate SMS updates. This process is transparent, explicit, and limited to service-related communications.

2. Verbal Consent Script

Restaurant staff are trained to use the following compliant script when adding a patron to the waitlist via the FullTable system:

Host/Hostess: "I can add you to our waitlist. What's the best mobile number to text you updates?"

(Patron provides their phone number)

Host/Hostess: "Great. Our system will text you to confirm your spot, notify you when your table is ready, and send one follow-up message asking for feedback after your visit. Is it okay to text you at [reads number]?"

The patron must give an affirmative "Yes" or similar confirmation before their number is entered into the FullTable system.

3. Simulated Consent Interaction

  • Patron: "Hi, I'd like a table for four."
  • Host/Hostess: "Of course. There's about a 30-minute wait. I can add you to our waitlist—what's the best number to text?"
  • Patron: "555-123-4567."
  • Host/Hostess: "Perfect. You'll receive a confirmation, a text when your table is ready, and one feedback request after. Is it okay to text you at that number?"
  • Patron: "Yes."
  • Host/Hostess: "Excellent. You'll get a confirmation text shortly."

4. Consent Recording and Storage

Although consent is obtained verbally, a digital opt-in record is automatically created and stored within the FullTable system. Each entry includes:

  • Patron's phone number
  • Restaurant name and location
  • Timestamp (date and time of entry)
  • Staff member ID or name who logged the number

This digital record serves as verifiable proof of consent. FullTable retains SMS consent logs for a minimum of three (3) years and may provide them for carrier or regulatory audits upon request.

5. Confirmation & Service Messages

Once consent is given, the patron receives the following automated texts:

  • Initial Confirmation:
    "You're on the waitlist at [Restaurant Name]! We'll text you when your table is ready. Msg&data rates may apply. Reply HELP for help, STOP to cancel."
  • Table Ready:
    "Your table at [Restaurant Name] is ready! Please see the host."
  • Feedback Request:
    "Thanks for dining with us at [Restaurant Name]! We'd love your feedback: [link]. Reply STOP to unsubscribe."

6. Opt-Out Procedure

Patrons can revoke consent at any time by replying STOP to any message. Upon receiving a STOP command, the system immediately unsubscribes the number from all future communications and sends a single confirmation:

"You have successfully opted out and will no longer receive messages from [Restaurant Name]. Reply HELP for help."

7. Support and HELP Responses

If a patron replies HELP, they receive an automatic message:

"FullTable: For assistance, contact your restaurant directly or email support@fulltable.com. Msg&data rates may apply."

This ensures guests always have a clear path to support.

8. Compliance and Enforcement

FullTable complies with all applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA Messaging Guidelines. We regularly review our scripts, message templates, and opt-out mechanisms to ensure full carrier and regulatory compliance. Any restaurant staff or client found violating this policy may lose access to SMS functionality.

9. Record Retention

All consent and opt-out data are securely stored using encryption and access controls. Logs are maintained for at least three (3) years for compliance purposes.