This policy outlines how FullTable, Inc. (“FullTable,” “we,” or “us”), on behalf of our client businesses, obtains and records consent from customers to send transactional SMS (text) messages related to appointment confirmations, service notifications, and feedback requests. We adhere to all applicable laws and industry best practices governing text communications, including the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices.

By providing their phone number, customers agree to the FullTable Terms of Service and Privacy Policy, which describe message frequency, opt-out procedures, and data handling. Consent to receive text messages is not required as a condition for purchasing goods or services.

1. How Consent Is Collected

Consent is collected verbally, in person, at the point of service (front desk, checkout counter, or service area). When a customer checks in or completes a transaction, the staff member requests the customer's mobile number to initiate SMS updates. This process is transparent, explicit, and limited to service-related communications.

2. Verbal Consent Script

Business staff are trained to use the following compliant script when adding a customer to the FullTable system:

Staff Member: “I can send you a text to follow up on today's visit. What's the best mobile number to reach you?”

(Customer provides their phone number)

Staff Member: “Great. Our system will text you a confirmation and send one follow-up message asking for feedback after your visit. Is it okay to text you at [reads number]?”

The customer must give an affirmative “Yes” or similar confirmation before their number is entered into the FullTable system.

3. Simulated Consent Interaction

Customer: “Hi, I'd like to schedule a service appointment.”
Staff Member: “Of course. I can get you set up. What's the best number to text you updates?”
Customer: “555-123-4567.”
Staff Member: “Perfect. You'll receive a confirmation and one feedback request after your visit. Is it okay to text you at that number?”
Customer: “Yes.”
Staff Member: “Excellent. You'll get a confirmation text shortly.”

4. Consent Recording and Storage

Although consent is obtained verbally, a digital opt-in record is automatically created and stored within the FullTable system. Each entry includes:

Customer's phone number
Business name and location
Timestamp (date and time of entry)
Staff member ID or name who logged the number

This digital record serves as verifiable proof of consent. FullTable retains SMS consent logs for a minimum of three (3) years and may provide them for carrier or regulatory audits upon request.

5. Confirmation & Service Messages

Once consent is given, the customer receives the following automated texts:

Initial Confirmation:
“You're checked in at [Business Name]! We'll text you with any updates. Msg&data rates may apply. Reply HELP for help, STOP to cancel.”
Service Complete:
“Your appointment at [Business Name] is complete! Thank you for your visit.”
Feedback Request:
“Thanks for choosing [Business Name]! We'd love your feedback: [link]. Reply STOP to unsubscribe.”

6. Opt-Out Procedure

Customers can revoke consent at any time by replying STOP to any message. Upon receiving a STOP command, the system immediately unsubscribes the number from all future communications and sends a single confirmation:

“You have successfully opted out and will no longer receive messages from [Business Name]. Reply HELP for help.”

7. Support and HELP Responses

If a customer replies HELP, they receive an automatic message:

FullTable: For assistance, contact the business directly or email support@fulltableapp.com. Msg&data rates may apply.

This ensures customers always have a clear path to support.

8. Compliance and Enforcement

FullTable complies with all applicable telecommunications regulations, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA Messaging Guidelines. We regularly review our scripts, message templates, and opt-out mechanisms to ensure full carrier and regulatory compliance. Any business staff or client found violating this policy may lose access to SMS functionality.

9. Record Retention

All consent and opt-out data are securely stored using encryption and access controls. Logs are maintained for at least three (3) years for compliance purposes.