FullTable, Inc. — Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and FullTable, Inc. ("FullTable," "we," "our," or "us") regarding your use of our restaurant reputation management platform and related services.

By accessing or using our services, you agree to these Terms. If you do not agree, you may not use our services.

2. Description of Services

FullTable provides a platform for restaurant reputation and guest management, including:

• Waitlist management and automated guest notifications
• SMS alerts for table readiness and review requests
• Google Reviews integration and response management
• Private feedback collection and analytics
• Team administration and performance dashboards

We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice.

3. Account Registration and Security

You must create an account to use our services and provide accurate, current, and complete information.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Restricting access to your account
• Immediately notifying us of unauthorized activity

You are responsible for all activities that occur under your account.

4. Subscription and Payment Terms

4.1 Pricing and Plans

Services are subscription-based at $79 per month per restaurant location.

4.2 Free Trial

New customers receive a 30-day free trial. A valid credit card is required to begin. You may cancel anytime during the trial without charge.

4.3 Billing

Payments are securely processed via Stripe and charged automatically each month. Fees are non-refundable except where required by law.

4.4 Cancellation

You may cancel at any time through your account settings. Cancellation takes effect at the end of your billing cycle.

5. SMS Communication and Consent

Our platform uses SMS messages to communicate with restaurant guests for table readiness notifications and review requests. Use of these messaging features requires full compliance with Twilio's Acceptable Use Policy, the Telephone Consumer Protection Act (TCPA), and CTIA Messaging Principles.

5.1 Customer Consent

• You must obtain explicit, documented consent from each guest before sending any text message.
• Consent cannot be implied from providing a phone number; it must be affirmative (e.g., verbal confirmation, digital checkbox, or written form).
• You must retain opt-in records for at least three (3) years.

5.2 Message Content and Frequency

• SMS messages are limited to operational notifications (e.g., "Your table is ready") and review follow-ups.
• No promotional or marketing content may be sent.
• Frequency varies based on guest activity.

5.3 Opt-Out and Help

• Each message will include clear instructions: "Reply STOP to cancel or HELP for assistance."
• Opt-out requests must be honored immediately.
• Your system must automatically respond to "STOP" and "HELP."

5.4 Recordkeeping and Compliance

• You must retain message and consent logs for at least three (3) years.
• FullTable reserves the right to audit compliance or suspend accounts violating SMS laws or carrier rules.

5.5 Liability

You are solely responsible for ensuring your use of SMS messaging complies with all applicable laws and carrier guidelines. You agree to indemnify and hold harmless FullTable for any fines, damages, or claims arising from unauthorized or non-compliant messaging.

6. Acceptable Use

You agree not to use our platform to:

• Send spam or unsolicited messages
• Violate laws or regulations
• Infringe on others' rights
• Disrupt or interfere with our systems
• Reverse engineer or resell our platform
• Compete directly with FullTable using our technology

7. Intellectual Property

All software, content, and features are owned by FullTable, Inc. and protected by intellectual property laws.

You retain ownership of your data. By using our platform, you grant us a limited license to process and analyze your data solely to operate and improve our services.

8. Privacy

Use of our services is subject to our Privacy Policy, which describes how we collect, use, and protect your data. By using our platform, you consent to those practices.

9. Disclaimers and Limitation of Liability

We make no warranties regarding uninterrupted service, error-free operation, or specific outcomes.

To the fullest extent allowed by law, FullTable is not liable for indirect, incidental, or consequential damages, including lost profits or data.

10. Indemnification

You agree to defend, indemnify, and hold harmless FullTable, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the platform, violation of these Terms, or non-compliance with SMS regulations.

11. Termination

We may suspend or terminate access immediately for violations of these Terms.

Upon termination, your right to use the platform ceases immediately. We will retain your data as required by law or for legitimate business purposes.

12. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.

Any disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association.

13. Modifications

We may update these Terms periodically. The "Last Updated" date reflects the most recent revision. Continued use after updates constitutes acceptance.

14. Severability

If any provision is deemed invalid or unenforceable, the remaining provisions will continue in full effect.